Frequently asked questions
Our ceramic wall plates are primarily designed for indoor use. While they can withstand mild outdoor conditions, prolonged exposure to elements like direct sunlight and moisture may affect the longevity.
Each ceramic wall décor plate comes with the pre-drilled hook on the back for easy hanging. Simply use a nail or screw appropriate for your wall type and hang the plate securely. We also provide a table mount stand if you want to keep it as tabletop décor instead.
Yes, you can gently clean the wall plate with soft, damp cloth. Avoid using abrasive cleaners or scrubbing tools, as they may damage the surface or artwork.
No, our wall plates are intended for decorative purposes only. They are not food-safe and should not be used for serving or eating.
Yes, we do offer customization options for ceramic wall décor plates. However, we run a picture quality test before producing th product. This may take some time and affect the delivery time. We will keep the customer informed about the delivery time post order confirmation.
No, our ceramic wall décor plates are not covered with a warranty.
We only accept returns and exchange of the product if it is broken,damaged or you have received the wrong product at the time of delivery. Please review our return policy for detailed information.
Store the ceramic wall decor plates in a dry, temperature-controlled environment away from direct sunlight and moisture. Use protective padding or wrapping to prevent scratches or damage during storage.
Please go to our shipping and return policy page for detailed information.
We deliver domestic orders within 5-7 business days.
There are no shipping cost charges for domestic shipping.
We deliver domestic orders within 12-15 business days.
Shipping is calculated at checkout.
You will receive your tracking details once your order has been dispatched.
Yes, you can reach out to us 1-2 days after you’ve placed your order for modifications.
You’ll receive an email from us once we’ve shipped your order on your registered email address.
Reach out to us at orders@craftedcreationsglobal.com and we’ll be happy to help.
Drop us an email at orders@craftedcreationsglobal.com and we’ll be happy to help.
This varies from country to country. You’ll have to pay duties and taxes as per local laws.
Please check your local post office for more details.
We deliver worldwide. For a query about a specific country please message us at order@craftedcreationsglobal.com.
No, unfortunately we don’t.
You can change your shipping address with 1-2 days. We generally dispatch orders within 2-3 days of receiving them
If you product is damaged or broken, please photograph and make a video of the same as soon as you open the packaging, and send us a photo on orders@craftedcreationsglobal.com with 24 hours of receiving the order.
You’ll receive instructions on next steps, and we’ll send a free replacement in 5-7 working days!
We ship out free international replacements in case you receivea broken/damaged piece or if we’ve accidentally sent you the wrong item.
Please note that the information should be given to us within 24 hours of receiving the product. For further details please go to our Shipping and returnpolicies mentioned on our website or get in touch with us on orders@craftedcreationsglobal.com .
Unfortunately, they’re not. It may vary country to country and change for each other.
We will be unable to refund any duties paid, as they are paid to the respective authorities in your country.
We accept debit and credit cards, UPI, Net banking.
We accept debit and credit cards.
No, we don’t charge foreign transaction fees.
The order amount will be converted to your local currency from Indian Rupees depend on a conversion rate at the time purchase.
Kindly email us your requirements of the order at support@craftedcreationsglobal.com so that we have better understanding of your requirements.
Kindly email us your requirements of the order at support@craftedcreationsglobal.com so that we have better understanding of your requirements.
Also, there is no standard fixed timeline for the bulk orders, as requirement for each order are different.
For instance shipping for non customized designs is faster than customized ones.