“Your patience is truly appreciated as we work diligently to prepare your product for delivery with some extra packaging and safety precautions. Rest assured; it’ll be worth the wait! Thank you for choosing us and for your understanding.
Our super friendly and hardworking logistics team is always here to assist you, but we need your cooperation to make this process extra smooth and quicker by providing your order number and address in all communication.
You can reach us at support@craftedcreationsglobal.com for any queries.
If you don’t hear from us immediately, please be assured that your satisfaction is on our priority list and we are vigorously working to achieve that, and we promise to respond in 48 hours.
Domestic Shipping
- Domestic orders will reach you in 5-7 business days (excluding Saturdays, Sundays, and national holidays in India).
- Please note in case of multiple product order (specifically more than 2) timeline for delivery may vary which will be notified to you.
- There is no shipping cost charged for the domestic orders.
- Please note that careful packaging and handling are ensured to prevent any damage during transit. We strive to deliver your cherished wall plates safely and promptly at your doorstep.
International Shipping
- International orders will reach you in 15-20 days (excluding Saturdays, Sundays, and national holidays in India).
- Please note in case of multiple product order (specifically more than 2) timeline for delivery may vary which will be notified to you.
- Shipping cost can vary as per location of the delivery and will calculated at checkout.
- We do not ship to PO boxes or APO/FPO addresses.
- You’ll need to pay additional duties and taxes requested by your country. If you’re unable to pay these at the time of delivery, we unfortunately cannot refund you,for more information about taxes and duty charges, please contact your local customs office for details.
General
- You will receive the tracking information once the order has been dispatched. You can track your order accordingly.
- If you don’t receive your order despite the tracking portal showing delivery confirmation, please let us know ASAP-ideally within 48 hours.
- We also understand that a customer may have a change of mind after placing the order. However, our team puts efforts in developing the order within 1 day of order placement. Therefore, any order change request will be acknowledged within 24 hours window of order placement and if you cancel your order after 24 hours from placing the order, we may deduct 15% from the refund.
Exchanges & returns
For the better understanding of your placed order kindly provide us your order number and address in all communication.
You can reach us at orders@craftedcreationsglobal.com
- We offer exchanges and return if the product received by you is damaged or broken, or if we’ve accidently shipped you the wrong design instead of your ordered one.
- If your product is damaged or broken, please send the box opening video as well product photograph as soon as you open that packaging and send it to us with in 24 hours of receiving the order. Complaints of damaged product sent after 24 hours of receiving the order won’t be acknowledged.
- We’ll send you a free replacement within 5-7 working days or process a refund within 7-10 working days, whichever option you choose.
- We do not offer exchanges returns on discounted or personalized products, unless the piece you received is damaged,broken, or incorrect.
- We certainly do not exchange or return the product if the product is not damaged on the delivery and is the same product as ordered. (Colors may slightly differ from the products photos on website).
- Please get in touch with us directly for queries on cancellations and refunds. As you satisfaction comes first, and we’ll always prioritize ensuring you the best experience.